Controller for Data Processing:

Link Industrial Supports GmbH

Olper Straße 33

51491 Overath

Germany

Email: info@link-supports.eu

We appreciate your interest in our website. The protection of your privacy is very important to us. Below we provide you with comprehensive information regarding the handling of your data.

1- Access Data and Hosting

You may visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data), and documents the access. This access data is analyzed exclusively for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests, which predominate within the framework of a balancing of interests, in the correct presentation of our services pursuant to Article 6(1) sentence 1 lit. f GDPR (DSGVO). All access data will be deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are provided in part by our service provider Automattic Inc. , 60 29th Street #343, San Francisco, CA 94110, United States of America (USA), within the scope of processing carried out on our behalf. For further information and notices, we refer to the privacy policy of our service provider: https://automattic.com/privacy/ .

The processing serves the purpose of providing a functional and secure website and is justified under Art. 6(1) lit. f GDPR (legitimate interest) or, if forms are involved, under Art. 6(1) lit. b GDPR (contract fulfilment or pre-contractual measures).

In order to ensure an adequate level of protection for your data, we rely on the European Commission’s Standard Contractual Clauses (SCCs) for transfers. In addition, we have agreed on supplementary technical and organisational measures (TOMs) with the service provider to secure the protection of your data.

Unless otherwise explained in this Privacy Policy, all access data as well as all data collected via the designated forms on this website are processed on their servers. If you have any questions regarding our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this Privacy Policy.

2- Data Processing for Contract Execution and Contact Requests

2.1 Data Processing for Contract Execution

For the purpose of contract execution (including inquiries regarding and processing of any existing warranty and performance defect claims as well as any statutory update obligations) pursuant to Article 6(1) sentence 1 lit. b GDPR, we collect personal data when you voluntarily provide such data to us in connection with your order. Mandatory fields are marked as such, as in these cases we require the data for contract execution and cannot dispatch the order without this information. Which data is collected can be seen from the respective input forms.

Further information regarding the processing of your data, particularly to our service providers, can be found in the following sections of this Privacy Policy. After complete execution of the contract, your data will be restricted for further processing and deleted after expiration of tax and commercial law retention periods pursuant to Article 6(1) sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data pursuant to Article 6(1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this scope, which is legally permitted and about which we inform you in this declaration.

2.2 Contact Requests

Within the scope of customer communication, we collect personal data for processing your inquiries pursuant to Art. 6(1) sentence 1 lit. b GDPR if you voluntarily provide such data when contacting us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such because the information is required to process your inquiry. Which data are collected can be seen in the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR, or unless we reserve the right to use your data beyond this, to the extent legally permitted and as explained in this Privacy Policy. Data relating to inquiries connected to a contractual relationship or leading to a contract are subject to the retention periods described in section 2.1. All other inquiry data will be deleted no later than six months after completion of processing.

3- Data Processing Based on Legitimate Interests

To safeguard IT security and the functionality of the website, we collect data pursuant to Article 6(1) lit. f GDPR that ensures operation and security. This may include, for example, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data).

4- Advertising via Email, Post, Telephone

4.1 Email Newsletter with Subscription

If you subscribe to our newsletter, we use the data required for this purpose or separately provided by you to regularly send you our email newsletter based on your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR. You may unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or by using the link provided in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR. You may object to the storage and use of your data for these purposes at any time by contacting us via the contact option provided in this Privacy Policy. After revoking your consent, we delete your address from the mailing list unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR, or unless we reserve the right to use your data beyond this, where legally permissible and described in this Privacy Policy.

4.2 Postal Advertising and Your Right of Objection

Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g., for sending interesting offers and information about our products by mail. This serves to protect our legitimate interests, which predominate within the framework of a balancing of interests, in addressing our customers for advertising purposes pursuant to Article 6(1) sentence 1 lit. a GDPR. You may object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this Privacy Policy.

After revocation of your consent, we will delete your address from the recipient list, unless you have expressly consented to further use of your data pursuant to Article 6(1) sentence 1 lit. a GDPR or we reserve the right to use data beyond this scope, which is legally permitted and about which we inform you in this declaration.

4.3 Telephone Advertising

To the extent you have granted your consent pursuant to Article 6(1) sentence 1 lit. a GDPR, we use the data required for this purpose or separately provided by you for our own advertising purposes, e.g., to inform you about interesting offers and our products. You may revoke your consent at any time either through a message to the contact option described in this Privacy Policy or through an oral notification during any call. After revocation, we will delete your telephone number, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this scope, which is legally permitted and about which we inform you in this declaration.

5- Cookies and Other Technologies

5.1 General Information

To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies). The duration of storage can be viewed in the overview in the cookie settings of your web browser.

5.2 Protection of Privacy on Devices

When using our online services, we employ strictly necessary technologies to provide the expressly requested telemedia service. The storage of information on your device or access to information already stored on your device does not require consent in this regard.

5.3 Non-essential Technologies

For functions that are not strictly necessary (e.g., for web analytics, marketing, or convenience functions), the storage of information on your device or access to information already stored on your device requires your consent. This consent is obtained through our consent management tool (cookie banner). Data processing is then based on Art. 6(1) sentence 1 lit. a GDPR. We point out that if consent is not granted, parts of the website may not be fully usable. Any consents granted by you remain in effect until you adjust or reset the respective settings on your device.

5.4 Subsequent Data Processing through Cookies and Other Technologies

We use such technologies that are strictly necessary for the use of certain functions of our website (e.g., contact form). Through these technologies, IP address, time of visit, device and browser information, as well as information about your use of our website (e.g., information about the contents of the shopping cart) are collected and processed. This serves legitimate interests that predominate within the framework of a balancing of interests in an optimized presentation of our services pursuant to Article 6(1) sentence 1 lit. f GDPR.

Furthermore, we use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to demonstrate consents to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this Privacy Policy.

5.5 Consent Management Tool (Cookie Banner)

We use the Cookiebot tool from Usercentrics A/S, Havnegade 39, 1058 Copenhagen, Denmark (“consentmanager”). The tool serves to obtain, manage, and document users’ consents to the use of cookies and certain technologies (e.g., analytics or marketing tools).

When visiting our website, a banner is displayed through which you can allow or refuse certain categories of cookies and technologies. The tool automatically blocks all technologies requiring consent until such consent has been granted.

5.5.1 Data Processed

Consentmanager processes the following information in particular:

• Your cookie preferences (consent/refusal)
• Date and time of consent
• A randomly generated, pseudonymised user ID

These data are used exclusively for managing your consents and for proper documentation under the GDPR. Processing by consentmanager occurs pursuant to Art. 6(1) lit. c GDPR (compliance with a legal obligation, in particular under Art. 7 GDPR in conjunction with § 25 TTDSG). Processing for cookies/tools requiring consent additionally occurs pursuant to Art. 6(1) lit. a GDPR in conjunction with § 25(1) TTDSG. We have concluded a data processing agreement with consentmanager pursuant to Art. 28 GDPR. Your consent decision will be stored for up to 12 months or until you delete/modify the settings.

You may revoke or modify your consent at any time via the consent management tool.

Further information regarding data processing by consentmanager can be found in the provider’s privacy policy.

Cookie Settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

To the extent you have consented to the use of technologies pursuant to Article 6(1) sentence 1 lit. a GDPR, you may revoke your consent at any time by sending a message to the contact option described in the Privacy Policy.

6- Use of Cookies and Other Technologies

We use the following cookies and other technologies from third-party providers on our website. Unless otherwise specified for individual technologies, this is based on your consent pursuant to Article 6(1) sentence 1 lit. a GDPR. After the purpose has been fulfilled and the end of our use of the respective technology, the data collected in this context will be deleted. You may revoke your consent at any time with effect for the future. Further information about your revocation options can be found in the section “Cookies and Other Technologies.” Further information, including the basis of our cooperation with the individual providers, can be found with the individual technologies. If you have questions about the providers and the basis of our cooperation with them, please contact the contact option described in this Privacy Policy.

Use of Google Services

We use the technologies described below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is generally transferred to and stored on a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Unless otherwise specified for individual technologies, data processing is based on an agreement between joint controllers pursuant to Article 26 GDPR concluded for the respective technology. Further information about data processing by Google can be found in Google’s Privacy Policy.

Our service providers are located in and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located in and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on Standard Contractual Clauses of the European Commission.

Google Analytics

For the purpose of website analysis, data (IP address, time of visit, device and browser information, as well as information about your use of our website) is automatically collected and stored with Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU for the purpose of deriving location data and then immediately deleted before the traffic is forwarded for processing to other Google servers. Data processing is based on a data processing agreement with Google.

For the purpose of optimized marketing of our website, we have activated the data sharing settings for “Google Products and Services”. This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services. Data sharing with Google within the scope of these data sharing settings is based on an additional agreement between controllers. We have no influence over the subsequent data processing by Google.

7- Social Media

7.1 Social Buttons for Facebook (by Meta), Instagram (by Meta), LinkedIn, YouTube

Our website uses social buttons of social networks. These are embedded on the website purely as HTML links, so no connection to the servers of the respective provider is established when our website is accessed. Clicking on any of the buttons opens the website of the respective social network in a new window of your browser, where you may, for example, click the Like or Share button.

7.2 Our Online Presence on Instagram (by Meta), Facebook (by Meta), YouTube, LinkedIn

To the extent you have granted your consent pursuant to Article 6(1) sentence 1 lit. a GDPR to the respective social media operator, when you visit our online presences on the social media platforms mentioned above, your data is automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These may be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. Detailed information about the processing and use of data by the respective social media operator, as well as contact options and your related rights and setting options for protecting your privacy, can be found in the privacy policies of the providers linked below. Should you nevertheless require assistance in this regard, you may contact us.

7.2.1 Instagram (by Meta)

Instagram (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA. Data processing in connection with visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Article 26 GDPR. Further information (information about Insights data) can be found here.

Our service providers are located in and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers to the extent the respective service provider is certified. Certification exists.

Our service providers are located in and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.

For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on these safeguards: Standard Contractual Clauses of the European Commission.

7.2.2 Facebook (by Meta)

Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Facebook (by Meta) is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with the visit to a Facebook (by Meta) fan page is carried out on the basis of an arrangement between joint controllers pursuant to Art. 26 GDPR. Further information (including details regarding Insights data) can be found here.

Our service providers are located in and/or use servers in the following countries for which the European Commission has determined that an adequate level of data protection exists: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers insofar as the respective service provider is certified. Certification is in place.

Our service providers are also located in and/or use servers in Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries, no adequacy decision exists. Our cooperation is based on the European Commission’s Standard Contractual Clauses.

7.2.3 YouTube

YouTube is a service of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to and stored on a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Our service providers are located in and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located in and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on Standard Contractual Clauses of the European Commission. 

7.2.4 LinkedIn

LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is generally transferred to and stored on a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA.

Our service providers are located in and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA.

The adequacy decision for the USA serves as the basis for third-country transfers to the extent the respective service provider is certified. A certification is in place.

8- Contact Options and Your Rights

8.1 Your Rights

As a data subject, you have the following rights:

• pursuant to Article 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• pursuant to Article 16 GDPR, the right to immediately request correction of inaccurate personal data or completion of your personal data stored by us;
• pursuant to Article 17 GDPR, the right to request deletion of your personal data stored by us, unless further processing is necessary
  • for exercising the right to freedom of expression and information;
  • for fulfilling a legal obligation;
  • for reasons of public interest; or
  • for the establishment, exercise, or defense of legal claims;
• pursuant to Article 18 GDPR, the right to request restriction of processing of your personal data to the extent
  • the accuracy of the data is contested by you;
  • the processing is unlawful but you refuse deletion;
  • we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims; or
  • you have filed an objection to processing pursuant to Article 21 GDPR;
• pursuant to Article 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format, or to request transmission to another controller;

• pursuant to Article 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you may contact the supervisory authority of your habitual residence or workplace or our company headquarters for this purpose. The supervisory authority responsible for us is: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (LDI NRW), Kavalleriestr. 2–4, 40213 Düsseldorf.

Right to Object

To the extent we process personal data to protect our legitimate interests that predominate within the framework of a balancing of interests as explained above, you may object to such processing with effect for the future. If processing is conducted for direct marketing purposes, you may exercise this right at any time as described above. To the extent processing is conducted for other purposes, you have a right of objection only in the presence of grounds arising from your particular situation.

After exercising your right of objection, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.

This does not apply if processing is conducted for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

8.2 Contact Options

For questions regarding the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as revocation of granted consents or objection to a particular data use, please contact us directly using the contact details in our Imprint, available at: https://link-supports.eu/en/imprint-legal-notice